| Founded | 1981 |
|---|---|
| Founder(s) | Mark J. Gorden |
| Services | outsourced call centers |
| Employees | 11,000 total 2,000 in South Florida |
| Parent | Alorica |
Precision Response Corporation is primarily an operator of outsourced call centers. Precision Response Corporation (PRC) was the fifth largest employer in Miami-Dade County in 2007 with over 6,000 employees.[1]
The company was founded by Mark J. Gordon in 1981. Gordon took the company public in 1996. In 2000 Gordon sold PRC to USA Networks for $608 million.[2] At the time of its acquisition PRC was a listed company on NASDAQ as PRRC. PRC has call centers in Miami, India, and the Philippines. USA Networks, Inc. was a diversified media and electronic commerce company with assets that included USA Cable, Home Shopping Network, and Ticketmaster.[3]
In 2001 PRC, a division of USA Networks, was located in Ft. Lauderdale and had 11,000 employees total.[4] In 2002 PRC was named recipient of the First Annual Beacon Council Award. At that time they had over 5,000 employees in Miami-Dade county and ranked as among the top 10 employers in the county. The call center is in Miami-Dade and the headquarters is in Ft. Lauderdale.[5]
In 2010 Alorica acquired PRC, expanding its service offerings and establishing itself as the largest minority business enterprise (MBE) in the outsourced customer contact center industry in the U.S.[6] In August 2011 it was reported that PRC founder David Epstein has reentered the call center business with a company called C3. It is located in Plantation, FL and has 52 employees at its headquarters. Rival PRC now has a Florida workforce of 2000.[7]